To return a part for repair or replacement under the terms of the warranty, please follow the procedure below:
Contact the Service Department at 1-888-437-5608 from 8:00 AM to 5:15 PM (Eastern Time Zone).
To order the replacement part, please provide the following information:
The Service Department will authorize the return of the defective part(s) and issue an RMA (Return Material Authorization) number. When returning the defective part(s), this RMA number MUST be marked on the outside of the package to receive credit.
Warranty parts are shipped at no charge. However, if an RMA is assigned, the failed part must be returned to CSZ within 90 days. If the failed part is not returned within the 90-day period, an invoice will be sent for the part at the current list price.
Please return parts to:
Cincinnati Sub-Zero Products, Inc.
12011 Mosteller Road
Cincinnati, OH 45241-1528
Be sure to reference the RMA number on the package.