Returns/Replacements

To return a defective part for repair or replacement under the terms of the warranty, please follow the procedure below:

Contact the Service Department at (513) 772-8810 or toll-free at 1-800-989-7373 from 7:00 AM to 4:30 PM (Eastern Time Zone).

To order the replacement part, please provide the following information:

• The model number and serial number of the unit for which the replacement part is needed.
• The complete Cincinnati Sub-Zero Part number and/or description.
• The specific complaint regarding the failed part.

The Service Department will authorize the return of the defective part(s) and issue an RMA (Return Material Authorization) number. When returning the defective part(s), this RMA number MUST be marked on the outside of the package to receive credit.

Warranty parts are shipped at no charge. However, if an RMA is assigned, the failed part must be returned to CSZ within 90 days. If the failed part is not returned within the 90-day period, an invoice will be sent for the part at the current list price.

Please return parts to:

Cincinnati Sub-Zero Products, Inc.
12011 Mosteller Road
Cincinnati, OH 45241-1528
Be sure to reference the RMA number on the package.